Welcome to Yokomo Store, your premier destination for high-performance RC racing components. Engineered for enthusiasts who demand precision, reliability, and unparalleled performance on the track, we are committed to supporting your passion. Below, you’ll find our detailed policies on shipping and returns, designed to be as straightforward and efficient as our products.
Shipping Information
We ship globally (excluding parts of Asia and certain remote regions) to get you the parts you need, fast.
Order Processing:
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times:
- Standard Shipping (DHL or FedEx): $12.95. Your order will be delivered within 10-15 business days after shipment.
- Free Shipping (EMS): Available for orders over $50. Your order will be delivered within 15-25 business days after shipment.
Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple returns and exchanges process.
Eligibility
- Time Frame: You must request a return or exchange within 15 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Proof of Purchase: A valid order number is required for all returns.
Non-Returnable Items
Due to the precision engineering and hygiene-specific nature of certain high-performance components, the following items cannot be returned or exchanged unless they arrive defective:
- Bearings: Due to their precision engineering and susceptibility to damage once installed.
- Body Accessories: Including antenna tubes and ball studs, which may show signs of installation.
- Aluminum Parts: Custom or modified components.
- Bodies: Painted or customized bodies.
If you receive any of these items defective, please contact us immediately at [email protected].
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
- Wait for Approval: Our team will respond within 2 business days with a Return Authorization and instructions.
- Ship the Item: Once approved, ship the item to us at the address below using a trackable shipping method.
Yokomo Store Returns
2457 West Virginia Avenue
Greenfield Ctr., US 12833
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item). - Processing: Upon receipt and inspection of the returned item, we will process your refund or exchange within 5 business days.
Refunds: Timeline & Methods
- Timeline: Refunds are processed within 5 business days after we receive and inspect the returned item.
- Method: Refunds are issued to the original payment method.
- PayPal: Refunds may appear in your account within 3-5 business days.
- Credit/Debit Cards (Visa, MasterCard, JCB): Processing may take 5-10 business days, depending on your bank.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Exchanges
To exchange an item (e.g., swap a 1/10 Touring Car part for a BD8 component), please follow the return process above. Once we receive the original item, we will ship the new product at no additional shipping cost if the exchange is for an item of equal value. For differences in price, we will charge or refund the balance accordingly.
Need Help?
Our support team is here to help ensure your RC experience is nothing short of exceptional. For any questions regarding shipping, returns, or exchanges, please contact us at [email protected].
Thank you for choosing Yokomo Store—where passion for RC racing meets unwavering quality and service.