Welcome to Yokomo Store’s FAQ section! We’re here to help you get the most out of your RC experience. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you need, don’t hesitate to contact our support team at [email protected].

Product Questions

Q: What types of RC parts do you specialize in?
A: We specialize in high-performance RC parts for competitive racing and custom builds. Our focus includes 1/10 scale vehicles (Buggy Off Road, Drift, Touring Car), 2WD Buggy and Truck components, precision aluminum upgrades, bearings, body accessories, and specialized parts for Yokomo BD series models (BD7, BD8, BD9).
Q: Are your parts compatible with other brands?
A: Many of our parts are designed specifically for Yokomo vehicles, but we also carry universal components like bearings, antenna tubes, ball studs, and aluminum upgrades that are compatible with various RC brands. Check product descriptions for compatibility information.

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two reliable shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: For orders over $50, delivered via EMS within 15-25 days after dispatch
Q: How long does order processing take?
A: Our team carefully picks, checks, and packs your order within 1-2 business days. We double-check each component to ensure quality and completeness before dispatch.
Q: Do you ship worldwide?
A: We ship globally except to Asia and select remote areas to maintain our delivery quality and reliability standards.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number via email that allows you to monitor your package’s journey with our carrier partners (DHL, FedEx, or EMS).

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

Returns & Support

Q: What is your return policy?
A: We stand by our products! If you’re not completely satisfied, you may initiate a return within 15 days of receiving your order. Contact our support team at [email protected] to start the process.
Q: What if I receive a damaged or incorrect item?
A: We carefully inspect all orders before shipment, but if something isn’t perfect, contact us immediately at [email protected] with your order number and details about the issue. We’ll make it right!
Q: How do I contact customer support?
A: Our dedicated support team is available via email at [email protected]. We’re based in Greenfield Ctr., US and typically respond within 24-48 hours.

Race Preparation Tips

Q: I have an upcoming race – when should I order?
A: For time-sensitive racing needs, we recommend ordering at least 3-4 weeks in advance and selecting our Standard Shipping option ($12.95) for fastest delivery. Remember to account for our 1-2 day processing time plus 10-15 days shipping.
Q: What are your most popular products for competitive racing?
A: Racers frequently choose our precision aluminum upgrades, BD series components, high-quality bearings, and graphite parts for their performance advantages. Our 1/10 Touring Car and Buggy Off Road collections are particularly popular among competitive racers.

Still have questions? Contact our team at [email protected] – we’re RC enthusiasts helping RC enthusiasts!

Yokomo Store: Precision Parts for Unstoppable Performance.